Refund Policy
Overview
LMJ INTERNATIONAL TRADING INC is committed to customer satisfaction. This Refund Policy outlines the conditions under which refunds are issued for purchased products.
Eligibility for Refunds
- Products must be defective, damaged, or incorrect due to our error
- Requests must be made within 7 days of receiving the product
- Items must be unused, unopened, and in original packaging
Non-Eligible Items
- Items that are opened or used
- Products damaged due to misuse or mishandling
- Sale or clearance items (unless defective)
Refund Process
- Contact us via email at liuminjun23@icloud.com with your order details and reason for refund
- Provide photographic evidence if applicable
- Upon approval, we will issue instructions for returning the product
- Items must be shipped back within 7 days of approval, with tracking
Refund Timeline
- Refunds are processed within 7-10 business days after receiving the returned item
- Refunds will be issued to the original payment method
Shipping Costs
- Shipping fees are non-refundable unless the return is due to our error or defective product
- Customer is responsible for return shipping costs
Contact Us
For any refund inquiries, please contact us at liuminjun23@icloud.com
Note: We reserve the right to modify this policy at any time without prior notice.